/2024/10/30/service-disruption-fccpc-warns-banks-against-violation-of-customers-right/ Truth and Reason Wed, 30 Oct 2024 16:27:13 +0000 hourly 1 https://wordpress.org/?v=6.8.5 /2024/10/30/service-disruption-fccpc-warns-banks-against-violation-of-customers-right/#comment-295159 Wed, 30 Oct 2024 16:27:13 +0000 /?p=1026355#comment-295159 I am very happy for this timely report from the FCCPC. It is timely because of the activities of some of our financial institution's inability to cooperate with their customers' day-today problems. I have an outstanding problems with two Nigerian banks whose attitude are very repressive and unprofessional to me as a customer. My experiences have been chaotic and embarrassing. For the past six years, I have not been able to assess my on-line accounts from these banks, owing to blockage of my on-line bank accounts. I have made incessant telephone and email messages without success. These two banks deliberately ignored all my messages for no just reason. I am not alone from these embarrassing situation because certain of my close friends have been afflicted with this same unprofessional approach in banking. I must confess that most diasporas' Nigerians are now fed up with the situation. Indeed, they have decided not to transact business with some of these banks in Nigeria. I will strongly advise both the CBN and the FCCPA to seriously look into this unprofessional dealings to their overseas customers. Why cleverly using "Passwords" to delay legitimate transactions from your customers? The way forward is for these banks to have an open banking experience with their on-line banking customers.

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